Analytics

Museum AI provides comprehensive analytics to help you understand how visitors interact with your AI guides and optimize their experience.

Conversation Analytics

• Total conversations — Track volume over time
• Average duration — How long visitors engage
• Messages per conversation — Depth of engagement
• Ratings — Visitor satisfaction scores
• Channel breakdown — Kiosk vs. guest chat vs. audio tours

Knowledge Analytics

• Chunk retrieval frequency — Which documents are most useful
• Similarity scores — How well your knowledge base matches visitor questions
• Knowledge gaps — Questions the AI couldn't answer well
• Popular topics — What visitors ask about most

Cost Tracking

• Interaction usage — Text and voice interactions consumed
• Cost per conversation — Optimize spending
• Token breakdown — Input vs. output tokens
• Monthly trends — Budget planning

Station Analytics

• Station status — Online/offline monitoring
• Usage by station — Compare kiosk performance
• Peak hours — Staffing and maintenance planning

Exporting Data

Analytics data can be viewed in the dashboard with interactive charts and tables. Use the data to:

• Improve knowledge base content
• Optimize avatar personalities
• Plan exhibit layouts based on engagement
• Report to stakeholders on digital engagement metrics